Have a question? We probably have answers!
Setup guides, troubleshooting, battery care, mounting compatibility, and FAQ for Outbound Lighting bike lights including the Trail Evo, Portal Helmet Light, Hangover Helmet Light, Blade Tail Light and Detour Road Light.
Company
General questions about Outbound Lighting as a whole
Articles
What are your hours?
24/7 baby, but we typically don't answer emails while we're asleep, or eating, or riding...though you might see an email reply at 3am occasionally. When we move to our new facility we will offer walk-ins to check out how we are operating, although that will be by appointment only and M-F 9-4pm .
Do any local bike shops carry your lights?
A handful, yes! Ask your LBS if they do, and if they don't, tell them to shoot us an email so we can get them setup!
What's your warranty policy?
In short: we got you. Whatever problem you're having, just send us an email and we'll respond (typically the same day) and get you taken care of. We don't think our customers should have to pay money out of pocket beyond the initial purchase to keep their lights running for years, but we know shit happens out there, and we'll stand behind the product no matter what.
Do you sponsor local race teams?